Cookies Policy

Learn how we use cookies to enhance your experience on Mercyverse

Our Use of Cookies

At Mercyverse, we use cookies and similar technologies to provide you with the best possible experience on our mental health and wellness platform. This policy explains what cookies are, how we use them, and your choices regarding their use.

What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owners.

Cookies help us remember your preferences, understand how you use our services, and improve your experience on Mercyverse.

How We Use Cookies

We use cookies for several purposes:

Essential Cookies: These are necessary for the website to function and cannot be switched off. They are usually only set in response to actions you take, such as logging in or filling in forms.
Performance Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously.
Functional Cookies: These enable the website to provide enhanced functionality and personalization based on your preferences.
Analytics Cookies: We use these to understand how our services are being used so we can improve them.

Types of Cookies We Use

Cookie Name	Purpose	Duration
session_id	Maintains your logged-in session	Session
consent_preferences	Stores your cookie consent preferences	1 year
_ga	Google Analytics - distinguishes users	2 years
_gid	Google Analytics - distinguishes users	24 hours
theme_preference	Remembers your selected color theme	1 year

Third-Party Cookies

We may use services provided by third parties that set cookies on our behalf to deliver their services. These include:

Google Analytics: Helps us understand how visitors engage with our site
Stripe: For secure payment processing (if applicable)
Hotjar: Helps us improve user experience through behavior analytics

These third-party services have their own privacy policies and cookie policies, which we recommend you review.

Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Changes to This Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our data use practices. We encourage you to check this page periodically for the latest information on our cookie practices.

This policy was last updated on June 15, 2025.

Contact Us

If you have any questions about our use of cookies, please contact us at privacy@mercyverse.com.